Data

GadgetsMaster is not responsible for user generated data, software setup or settings on the device. No exceptions will be accepted.

Warranty

All repairs carry a standard 90 day warranty period. No warranty is provided for unrelated subsequent issues, liquid damaged devices or physically damaged devices. No warranty on software repair as it involves the use of customer generated data and settings and as such is beyond GadgetsMaster’s control.

Inspection Fee

Every repair carries an inspection fee payable at the start or end of the work carried out. This fee is strictly non-refundable and non-negotiable under any circumstances.

Special Parts Order & Deposit

Where a special or non-stock part is required for a repair, a deposit will be required prior to the part being ordered. This deposit is strictly non-refundable in the event of a change of mind, cancellation, or if the customer chooses not to proceed with the repair once the part has been ordered. No exceptions will be accepted.

Water Resistance

Customers should be aware that even on devices originally rated as water resistant (such as those meeting IP67 or IP68 standards — including various iPhone, iPad, Apple Watch, Samsung and other wearable or mobile device models), this rating is not maintained following any repair. Any service carried out on a device — including but not limited to screen replacement, battery replacement, charging port replacement, crown or button replacement, or any other repair — will void and permanently compromise the manufacturer’s original water resistance rating.

It is a common misconception that wearable devices such as Apple Watch and iPad are fully waterproof. These devices carry a water resistance rating from the manufacturer under controlled conditions only, and this rating is not permanent even on an unrepaired device. Once any repair has been performed, all water resistance properties should be considered void.

GadgetsMaster does not reinstate, certify, or guarantee any level of water resistance following a repair on any device, including but not limited to iPhones, iPads, Apple Watches, Samsung phones, and other wearable or smart devices. Customers are strongly advised not to expose their device to water, moisture, sweat, or submersion after any repair has been performed. No refund, replacement, or compensation will be provided for liquid damage sustained to a device following a repair, regardless of the device’s original water resistance rating. GadgetsMaster accepts no liability whatsoever in such circumstances.

Liquid Damage Repairs

A liquid damage device, once fixed, carries no warranty whatsoever. The customer should comprehend that it is in the nature of the damage caused by liquid that the device may deteriorate beyond repair over time.

Pick Up

No device will be kept on the premises for a period of more than 2 months following the date of completion of the repair. It is the customer’s responsibility to ensure that they have provided the right contact details. While GadgetsMaster will strive to contact the customer, all goods will be disposed of once the 2 month period is over if those attempts fail. GadgetsMaster accepts no liability for a device left in store for more than two months.

Quote

Once a quote is accepted, verbally or otherwise, the device will go through the repair process. Should GadgetsMaster determine that any further issue arises, we reserve the right to amend the quote and seek further confirmation with the customer.

Cosmetic Damage

While GadgetsMaster will take every precaution and due care to avoid cosmetic damage to the device during repair, the customer needs to understand that it is unavoidable due to design limitations of some devices in some cases. No compensation whatsoever will be provided.

Replacement

Customers are encouraged to have realistic expectations from the repair. As such, devices booked in to GadgetsMaster are faulty or damaged and a repair will be carried out to return them to a useable state. No device booked in for repair will be eligible for a replacement with a brand new device in any circumstances. No exceptions will be accepted in any case.

While every effort will be made to satisfy the customer, GadgetsMaster reserves the right to the final decision under all circumstances. By booking in a repair at GadgetsMaster the customer agrees to the full Terms & Conditions as at http://www.gadgetsmaster.com.au/terms-conditions/ as well as the Privacy Policy as at www.gadgetsmaster.com.au/privacy-policy.